I understand, but I cannot get any answer through regular channels for 2 weeks and all deploys are blocked for our organization, so this is P0 issue

Pls ping @rauchg on https://x.com/home

thats the only way

thanks, yeah, I did, but with no success so far

this is ridiculous &752637460550385834 , I have not gotten any support response for 3 weeks already. All our deployments are blocked and I’m getting inquiries about this from our customers daily. I’m still being charged. I’ve been patient but this is crazy

escalate this via whatever means possible

Hello @Asiatic Lion This community is about Next.js. For Vercel related issues you should check out the links in #vercel-help

@awareness481 - thanks, I understand this. I submitted to all official links in #vercel-help 21 days ago and did not get any response despite being continuously charged 300$/mo. I’m trying to find alternative ways to get any response from the Vercel team. What could be other ways?

I’m assuming something critical broke in Vercel’s support system for such a long delay. You can imagine this is pretty critical for us too as we host many apps that are serving 100’s of thousands of users monthly and we cannot release any fixes until this is resolved.

Unfortunately I don't have an answer for that, us moderators are not affiliated with Vercel so we don't have any knowledge on their support operations.

I understand, thank you anyways @awareness481 🙂 hopefully anybody from Vercel’s team will notice this

Pls also try posting about it on vercel's reddit, some of the team might be active there

@Anay-208 - thank you, just did!

send the link I'll upvote

https://www.reddit.com/r/vercel/comments/1v2ircj/cannot_login_and_no_vercel_support_response_for/ < thank you for all support @Anay-208 , I read on X that there were cases like these in the past

tbh not sure, maybe this is Vercel support being down or smth like that. It certainly seems like a crazy case. A week - alright, but 3 weeks no acknowledgement seems a bit excessive